Technical Solutions Specialist - Remote
Grow your career while fueling educational success through technical innovation
Are you passionate about leveraging technology to solve complex problems and enhance educational experiences? MasteryPrep invites you to make a significant impact as a Technical Solutions Specialist, a position where your technical talent and creative problem-solving will drive successful integrations and fortify customer relations.
In this multifaceted role, you will be pivotal in facilitating the seamless onboarding of customers by assisting their IT teams in integrating effectively with our platform. Your expertise will navigate through technical challenges, ensuring that our customers experience a robust, user-friendly technical environment that empowers both educators and learners.
Key responsibilities include:
- Facilitate customer IT integrations, including single sign-on, rostering, and learning management systems.
- Address and resolve escalated IT tickets.
- Employ creative solutions to navigate platform limitations and meet customer needs.
- Meet unique customer requirements, such as assembling reports and gathering data using database queries.
- Communicate effectively with both customers and internal stakeholders.
- Document bugs and advocate for customer-centric improvements and feature additions.
Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.
Through 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.
MasteryPrep has increased its student outreach by 200 percent since 2020 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development.
When we ask our employees what they love most about working with MasteryPrep, it comes down to the mission, the people and the challenge.
- The mission: Ever had a day when you just don’t feel like getting out of bed and working? We don’t. We have a strong mission that truly changes lives and it motivates us each day to get up, get together, get better and get things done.
- The people: MasteryPrep is as diverse as the student population we serve and we value our employees as people, not just the position they fill. We have bicyclists, book nerds, musicians, basketball players, video gamers, and one person who has an insanely green thumb. No really. She can grow anything!
- The challenge: We believe that with everything we do, we should make it awesome. We don’t believe in “average,” “run-of-the-mill,” or “ordinary.” And “good enough” isn’t in our vocabulary. We’re growing tremendously and won’t stop until every student has access to a better future. Bring your experience, skills and creativity here – and you’ll find MasteryPrep is a place to contribute and feel valued.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
- 2+ years of experience in technical support or a related field, with a track record of successful problem resolution and customer satisfaction.
- Experience in educational technology or previous work within educational institutions is highly preferred.
- Strong problem-solving skills with the ability to navigate technical challenges and deliver effective solutions.
- Ability to manage and maintain vast quantities of data, and proficient in querying relational and non-relational databases.
- Skilled at coordinating and executing comprehensive customer onboarding processes, ensuring smooth and efficient integration.
- Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience.
- Familiarity with CRM tools such as Salesforce, and proficient in relevant computer applications, including Microsoft Office 365.
- Strong organizational skills, with the ability to manage multiple responsibilities and prioritize effectively.
- Deep belief in the potential of all students and a passion for MasteryPrep’s mission.
- Respect for individuals' diverse experiences and the ability to work effectively with people from a variety of backgrounds
- $60K+ starting salary based on qualifications
- Employee benefits eligibility (health, disability, AD&D, life insurance)
- Optional dental and vision coverage
- Matching 401k
- Paid time off
- Generous paid holidays
- Ability to work remote
- Company supplied laptop